Thursday, March 22, 2012

New iPad may have an overheating problem

CNN reports: The new iPad may be a hot item in more ways than one. In the five days since the popular tablet went on sale, Apple comment boards have filled with anecdotal reports from owners who say the back of the device grows uncomfortably warm to the touch, especially in the bottom left-hand corner when held in portrait mode.

"Both my wife and I upgraded from iPad 1 to the new iPad," wrote a user named dhcwh on Apple's site. "Not happy about the uncomfortable warmth of the new iDud. Not hot, just annoyingly warm. Seriously considering returning both."

"Mine is also getting pretty hot," said another user, malageno, who bought a 32-gigabyte Wi-Fi model. "It's not too hot to hold yet, but it seems to be getting hotter the more it's on."

Research by Consumer Reports appears to bear this out. Using a thermal-imaging camera, Consumer Reports engineers recorded temperatures as high as 116 degrees Fahrenheit -- up to 13 degrees higher than the iPad 2 -- on the new iPad while playing a video game, "Infinity Blade II."

In a preliminary review last week, Consumer Reports had said the new iPad "is shaping up to be the best tablet we've ever tested."

Many owners of the third-generation iPad have reported no problems, however. And the issue doesn't seem to have cooled interest in the tablet, which features a sharper screen and a more powerful processor than previous iPads. Apple announced Monday it has already sold more than 3 million of the new devices.

In a statement yesterday, Apple said, "The new iPad delivers a stunning Retina display, A5X chip, support for 4G LTE plus 10 hours of battery life, all while operating well within our thermal specifications. If customers have any concerns they should contact AppleCare."

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